Our Conditions of Use regulate the achievement of the contract and the mutual contractual duties of the contracts finalized through our on-line Shop.
The general information about our products, goods and services finds our customers on our corresponding pages.
I. Object of our Conditions of Use
1. Object of our Conditions of Use is the settlement of the terms and conditions for all contracts which are finalized with us through our on-line Shop.
2. We don’t appreciate business conditions of the customer standing contrary to our conditions or differing from our conditions unless we would have agreed to them particularly in writing. Individual agreements remain untouched of the previous settlement.
3. As far as these conditions contain settlements for the traffic with enterprises they are only valid to a businessman who acts at degree of a legal transaction in practice of his commercial or independent professional job, and to legal entities of the public law as well as public legal separate properties.
II. Completion of a contract
Our offers are subject to confirmation and alteration. By clicking the button “Submit Order” the customer explains obligatorily to buy the contents of the shopping basket. After mailing the form you receive a confirmation of the entrance of your order per email. This is not an obligatory order confirmation yet. You get this with delivery of the product in form of an invoice.
III. Revocation law
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date on which you or a third party named by you, which is not the carrier, have taken physical possession of the goods.
To exercise your withdrawal right you have us
CREATIVES AMBIENTE by Knechtel GmbH & Co. KG
Burgtreswitzer Str. 11
to inform by a clear statement (eg a consigned by post mail, fax or e-Mail) of your decision to withdraw from this contract. You can for this use the attached model withdrawal form which is not mandatory, however. In order to observe the revocation period it is sufficient for you to send the message about the withdrawal right before the withdrawal deadline.
Effects of withdrawal
If you withdraw from this contract, we repay you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us low priced standard delivery), without delay and at the latest within fourteen days from the date on which the notification is received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; you will not be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.
You have to send or give the goods promptly and in any event not later than fourteen days from the
date on which you notify us of the cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary handling to ascertain the nature, characteristics and functioning of the goods dealing with them.
If you want to cancel the contract, then please fill out this form and send it back.
CREATIVES AMBIENTE by Knechtel GmbH & Co. KG
Burgtreswitzer Str 11
Hereby I / we (*) withdraw from me / us (*) concluded contract for the purchase of the following products:
Ordered on (*) / received on (*):
Name of consumer:
Address of the consumer:
Signature of the consumer (only by message on paper):
(*) Delete as applicable.
IV. Prices and delivery
1. The prices which are shown at the individual product are ex shop/works without installation, shipping costs and other supplementary work.
2. All prices are inclusive legal value added tax (VAT). For countries outside the European Union no VAT is calculated. The prices do NOT include perhaps incurred custom and special taxes (e.g. eco-tax, heavy goods vehicle toll).
3. You find the individual shipping costs under the link “Shipping and charges”.
4. The customer can pay for the ordered product by cash in advance. For the countries Austria, Belgium, Luxembourg, Netherlands, Hungary and Czech Republic cash on delivery is also possible.
V. Delivery to businesses
Is the customer a business, a public law legal person or a public law special property, we fulfilled our obligation by the transfer of the goods to the carrier or the person or institution which is responsible for the execution of the shipment whereby the danger of accidental destruction and accidental deterioration is passed to the buyer.
VI. Liability for faulty goods
1. The liability for faulty goods is according to the legal regulations.
2. For businessmen, public law legal persons or public law special properties, the following reduction is valid: We have the choice at the after-fulfillment between the elimination of a defect or delivery of a defect free thing. The guarantee period is 1 year.
Our pre-contractual, contractual and extra-contractual liability is restricted on firm intention and gross negligence as far as it isn’t the offending of a contract essential duty or the injury of the life, the body or the health. The same applies to the liability of our fulfillment assistants. The liability after the product liability law remains untouched of this.
VIII. End determinations
1. For contracts with merchants, legal entities of the public law and public law special properties agreed as place of jurisdiction is our place of business. In such a case we also are authorized however to complain the customer at his place of business or a branch office. Sentence 1 applies also to persons, which don’t have any general place of jurisdiction in Germany or persons, who have transferred their place of residence or ordinary whereabouts after degree of the contract outside of Germany or their place of residence or ordinary whereabouts isn’t known at the time of institution of proceedings.
2. Should a determination of this agreement be completely or partly ineffective or lose its right of effectiveness later, the validity of the other determinations shall not be touched through this. Instead of the ineffective determination another adequate settlement shall be valid for the contract customization, which comes economicly most nearly to what the contract parties would have wanted if for them the ineffectiveness of the settlement would have been known.