How to order

With this customer information we fulfill our legal information duties. This customer information doesn’t represent any terms and conditions. These are contained in the general Terms and Conditions.

1. Supplier

This is an internet offer of

Creatives Ambiente by Knechtel GmbH & Co. KG
Burgtreswitzer Str. 11
D-92709 Moosbach/Opf .
Tel.: +49 (0) 9656-362
Fax: +49 (0) 9656-1304


2. Revocation law

You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date on which you or a third party named by you, which is not the carrier, have taken physical possession of the goods.

To exercise your withdrawal right you have us

Burgtreswitzer Str. 11
D-92709 Moosbach/Opf.

Phone: 09656-362
Fax: 09656-1304

to inform by a clear statement (eg a consigned by post mail, fax or e-Mail) of your decision to withdraw from this contract. You can for this use the attached model withdrawal form which is not mandatory, however. In order to observe the revocation period it is sufficient for you to send the message about the withdrawal right before the withdrawal deadline.

Effects of withdrawal

If you withdraw from this contract, we repay you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us low priced standard delivery), without delay and at the latest within fourteen days from the date on which the notification is received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; you will not be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to send or give the goods promptly and in any event not later than fourteen days from the
date on which you notify us of the cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary handling to ascertain the nature, characteristics and functioning of the goods dealing with them.

If you want to cancel the contract, then please fill out this form and send it back.

Burgtreswitzer Str 11
D-92709 Moosbach/Opf.

Fax: 09656-1304


Hereby I / we (*) withdraw from me / us (*) concluded contract for the purchase of the following products:



Ordered on (*) / received on (*):


Name of consumer:


Address of the consumer:



Signature of the consumer (only by message on paper):




(*) Delete as applicable.


3. Accessibility of the contract determinations

All contract contents, that is the contents of your order, this customer information, as well as the Conditions of USE, which became the component of the contract, you receive with the confirmation of the entrance of your order by email. Beyond this you have the possibility to print the page, with which you pass your order on, by using the print function of your browser.


4. Achievement of the contract

On our website you have the possibility by choice of the “Categories” to see our range of goods for sale in detail or to find products by “Search”. For the choice of a product you elect the corresponding entry in the navigation and afterwards perhaps available sub-categories. To every article there are a picture and detailed information.

After the click on the “To Cart” button this product is taken into the shopping basket and a popup window is opened and by clicking you can either go to the shopping basked or to checkout. In the shopping basket is any time given you the possibility during the ordering event to correct the number or to remove the article from the shopping basket. These changes are saved with the click on the button “Update”.

After the click on the button “Continue to next step” you must enter your user data for the continuation of the purchase event or if you are already registered you have only to type in your login data

After the click on the button “Continue to next step” you can here enter your delivery address if it is different to your address. Additionally you can sign here our newsletter and send us some information.

After the click on the button “Continue to next step” you come to the choice of payment method, namely cash on delivery or cash in advance. You can also see on this page the delivery costs.

After the click on the button “Continue to next step” you reach the order page. Here you can now check and perhaps correct all data entered before. You have to accept the Conditions of USE by a click into the Conditions of USE small box. If you click now the “Submit Order” button you will be sent automatically an email as reception confirmation of your order, with the contents of your order, the Conditions of USE, as well as in addition this customer information. On the last page you get the information that your order was received.

5. Information about customer service, guarantee and guarantee conditions

The guarantee relates to the legal regulations. The legal guarantee period is 2 years. Beyond the legal guarantee determinations no guarantees are granted with regard to the delivered goods. Is the customer a business, a public law legal person or a public law special property, the following reduction is further valid: We have the choice at the after-fulfillment between the elimination of a defect or delivery of a defect free thing. The guarantee period is 1 year.


6. Contract determinations

a. General Terms and Conditions

Our Conditions of USE are valid in the setting of 27.01.2004.

b. Product features and services, as well as price quotations are immediately described in connection with the offered product.

c. Payment, fulfillment, delivery

You can determine by choice of the mode of payment the details with regard to the payment and fulfillment.

d. Delivery reservation

Our offers are subject to alteration and not binding.


7. Language

The contracting can be carried out only in German and English language.